We want you to pay only for pages you actually got. This page explains when we refund and how to ask.
Try before you pay
Every new account gets 10 free credits, which is 10 generated pages. Please use those first to check the handwriting, the page size and the output quality suit you, before buying a pack.
What we refund
We refund in full if:
- you were charged but the credits never appeared in your account;
- you were charged more than once for the same order;
- the Service failed to generate your pages because of a fault on our side, and the credits were taken anyway.
In the first two cases we refund the whole amount. In the third we restore the credits, or refund them if you prefer.
Unused credits
If you bought a pack and have not spent any of it, write to us within 7 days of the payment and we will refund it in full.
If you have spent part of the pack, we refund the unused credits at ₹1 per credit, within the same 7 days. Free credits are not refundable as they were not paid for.
What we do not refund
Credits already spent on generated pages. Once a page is generated and the image is produced, that credit has been used, so it cannot be returned. The same applies if you are unhappy with how the handwriting looks after generating many pages — this is why the free credits exist.
We also cannot refund where the problem is outside the Service, for example a PDF that contains no selectable text (a scan or photo), which the importer cannot read.
Cancellations
There is no subscription and nothing recurring, so there is nothing to cancel. You buy a pack of credits once, and buy again only if you want to. You can stop using the Service at any time; any credits left in your account simply remain there.
A payment that is still in progress can be abandoned by closing the payment window. Nothing is charged and no credits are added.
How to request a refund
Email [email protected] from the email address on your account, and include:
- the order reference or the date and amount of the payment;
- what went wrong.
How long it takes
We reply within 1 working day and approve or explain within 3 working days. Approved refunds are sent back through Cashfree to the original payment method, and usually reach your account in 5 to 7 working days. The exact timing depends on your bank or UPI provider, which is outside our control.
Contact
[email protected] · full details on our Contact Us page.